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General information
Company: AndLight ApS
Organizational form: Limited liability company
Company number: 32 56 27 44
Address: Nelson Mandelas Allé 16, 2450 Copenhagen SV
Mail: info@andlight.fi
Phone number: +45 44 44 62 44
Terms and ConditionsTo make sure that your shopping experience proceeds nice and safely, we’ve made an overview of our terms and conditions. Browse through the different headlines and get all the information you need. The purpose is to give you outline of what to expect when shopping at andlight.fi. If you have any questions, you’re more than welcome to contact us at +45 44 44 62 44 or info@andlight.fi OrderingAt AndLight you can order products via our website www.andlight.fi. The address of our showroom and office is Nelson Mandelas Allé 16, 2450 Copenhagen SV. All prices are in EUR and include VAT and other taxes within Europe. Prices are daily prices. When you do business with AndLight, agreements are made in English If you would like to receive a copy of your order confirmation or invoice, simply send an email to info@andlight.fi. You must be at least 18 years old to shop on andlight.fi - if you are under 18, you must have parental consent. As a parent, you can cancel an order if it turns out that your child under the age of 18 has placed an order with us. PaymentAt AndLight you can use the following payment methods: Pay online:
You can never be charged more than the amount you have authorised at the time of purchase. As an AndLight customer, paying by credit card is safe, as we use an SSL connection to ensure that no one else is "watching" when your card number or other data is transferred online. Shipping and deliveryAs a rule, we only ship your order when all items are in stock. If you would like us to deliver the items that are in stock right away, please contact our customer service at info@andlight.fi or tel: +45 44 44 62 44 . If your order is delivered in partial deliveries and thus shipped in several batches, you do not have to pay for additional shipping - if you have chosen a free shipping method, all partial deliveries will be free of charge. We work with several different shipping companies such as GLS, Postnord, DSV, DACHSER, our own carrier and courier service to achieve the shortest possible delivery time. In addition to a free shipping method throughout Danmark and most countries within the EU, AndLight also delivers at favorable prices to many other countries outside the EU. AndLight offers delivery to a parcel shop or private delivery. If delivery to a desired country is not listed as an option in the shopping cart, you can contact us, and we will try to find alternative options. However, please note that customs duties and taxes may apply when an order is to be delivered to a country outside the EU. You will have to pay for these costs yourself. As customs rules vary from country to country, we advise you to contact your local customs authorities for more details. At AndLight, you have the option to view the delivery time for each product. This allows you to assess whether the stated delivery time fits into your time frame. When ordering stock items at AndLight, you can usually expect the order to arrive within 5 days business days after ordering. Items that we do not have in stock also have an expected delivery time stated. The delivery time for non-stock items varies depending on the individual manufacturer. You should therefore be aware of any differences in delivery time for non-stock items. Shortly after your order is placed, you will receive an order confirmation with information about the expected delivery time. When the order is shipped from AndLight's warehouse, you will also receive a Track & Trace number so you can follow the journey of your order. AndLight reserves the right to cancel orders on discontinued items and items that are on backorder. AndLight cannot be held responsible for delays and possible costs due to delays. Please note that shipping companies may deliver your order to a different parcel shop than the one you have chosen if there is a lack of space at the chosen parcel shop. Unless otherwise agreed, goods are shipped under DAP Incoterms 2010 terms. Receiving your orderTo minimize resource waste and thus better care for the environment, we sometimes pack with boxes from other products than where your item(s) are from. When you receive your order from AndLight, we encourage you to check the packaging for any damage before acknowledging receipt. If there is any damage to the packaging, please sign the delivery note with: "Package damaged" or "Received with reservations". The package can then be received, and the receipt saved. In the unfortunate event that not only the packaging but also the contents/goods are damaged, please contact AndLight as soon as possible with information about the order number. It is important in such cases that all packaging is retained, as this will be used as documentation of the shipping damage. We ask that you notify us of damage or missing items within 24 hours of receipt, any later than this may result in the carrier rejecting your claim. Inquiries can be made on tel. +45 44 44 62 44 or by email: info@andlight.fi . We would like to point out that if you as a customer give permission for the package to be left at the agreed delivery point without a receipt, there may be questions about when any damage to the product occurred. We therefore recommend that you only use this option if it is absolutely necessary. In these situations, there may be cases where a product cannot be replaced. Return and cancellation policyAs a consumer, you have a 365-day return policy when you shop with us. This consists of a 14-day right of withdrawal in accordance with current legislation and an extended right of return from the 15th to the 365th day. Right of withdrawal 0-14 days The right of withdrawal expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the deadline starts from the day you receive the last item. If the order consists of several lots or parts, the withdrawal period expires 14 days after the day you receive the last lot or part. The deadline means that you have 14 days from receipt of the goods to notify us that you want to cancel your purchase. If you wish to cancel your order, you must send an unequivocal message to this effect and return the order. Only when AndLight has received your order will the money be refunded to you. The notification must be sent to info@andlight.fi or by using the standard withdrawal form, which you can find here. The withdrawal period is met if you send your notice of withdrawal before the withdrawal period has expired. You cannot cancel the purchase by refusing to accept the goods without giving us clear notice at the same time. AndLight is thus not obliged to refund the money to you until a notice of withdrawal has been received, even if an unclaimed item has been delivered back to AndLight. Extended 15th-365th day return policy If you wish to return your order after your right of withdrawal has expired, you have until 365 days after receipt of the goods to send an unequivocal notification that you wish to return your purchase and send the order back. Only when AndLight has received your order will the money be refunded to you. The notification must be made by info@andlight.fi , in which you must clearly inform us that you wish to exercise your right of return. When you purchase an item in our showroom, you also have a 365-day return policy. Companies and public institutions can return goods for up to 1000 EUR. There is no right of return if the sum of the returned goods exceeds 1000 EUR. Returns of your order must be made without undue delay and no later than 365 days after you have received your order. You are responsible for the direct costs associated with the return shipment of the order and bear the risk of the order from the time it is delivered for shipment. Products must be returned in their original packaging. The packaging must be resaleable condition. This is because the packaging contains useful information about the product's use and specifications, which is necessary information for our other customers. Since new packaging cannot be obtained for the products, the packaging has significant value for the product. No other stickers may be placed directly on the original packaging or written directly on it. We emphasize that destruction or return in non-original packaging has an impact on our ability to give a full refund. Some items cannot be returned by regular carriers. This applies to large and/or fragile products. We therefore recommend that you return your order via the same shipping method as it was delivered to you. This means that if you received your order on a pallet, the order must also be returned to AndLight on a pallet. The cost of returning these items is expected to cost a maximum of 300 EUR. If you need to return an order, it should be sent to: AndLight You can also return an order by clearly notifying us by email or phone and then delivering it in person to the address below: AndLight Showroom When you have sent an item based on the right of withdrawal or return, you will always receive an email when we have received the item. In the email, you will receive information about the further process of handling your return. When you return an order and send it back to us, you are liable for any deterioration in the value of the product. A deterioration is caused by handling other than what is necessary to determine the nature, characteristics and functioning of the products. In other words, you can test products in the same way as if you tried them in a physical store. If the products have been tried beyond this, we consider them used. This means that when returning an order, you will only get a part or none of the purchase amount back, depending on the commercial value of the product. You may test the products, but not actually use them. For example, a fixed installation of a lamp would be considered actual use. We may withhold the refund until we have received the return order, unless you have provided proof of return by then. If you wish to return an order delivered by pallet shipment and have refused receipt of this pallet, we reserve the right to deduct 100 EUR from the return amount to cover additional shipping costs. If you exercise your right of return, we will refund all payments received from you within 14 business days from the date we have received your return order. We will make such a refund using the same means of payment that you used for the original transaction. AndLight does not accept returned items unless they are directly shipped to our specified address and do not necessitate the receiver to incur any costs. When returning products, you will of course receive a refund of the amount you have paid to us. In the event of a depreciation for which you are liable, the amount of the depreciation will be deducted from the purchase price of the product. If you have received a volume discount and then return part of the purchase, the condition for receiving a volume discount is no longer met. You will not be entitled to the value of the discount on the remaining purchase that you choose to keep. If you as a private customer have received a special offer including more than one product from AndLight, you can use the option to partially return your order, but upon return, your entire discount will be canceled. Defective goodsAndLight will cover the cost of return transportation in the event of incorrect delivery or receipt of defective products. If you have received an incorrect product or a malfunctioning product, we encourage you to contact us as soon as possible. We will then send a paid postal receipt, which you simply need to attach to the package and then deliver to the post office for shipment. Unless otherwise agreed, we will exchange and send a new product as soon as we have received the faulty or defective product. We kindly ask you to include a copy of your order confirmation in the packaging or a note with the order number, as this helps our returns department and speeds up the process. Right of complaintThe Danish Sale of Goods Act applies to purchases from Andlight. When you shop at AndLight, you have a 24-month warranty. This means that you can either have the item repaired, exchanged, refunded or a reduction in price, depending on the specific situation. Of course, this requires that the complaint is justified and that the defect has not occurred as a result of incorrect use of the product or other damaging behaviour. Complaints must be made within a reasonable time after you have discovered the defect in the goods. As long as the complaint is made within two months after the defect is discovered, the complaint is considered timely. We will reimburse shipping costs that you may incur in connection with the return of the item when the complaint is justified. However, we will not reimburse any additional delivery costs incurred because you choose a delivery method other than the least expensive standard delivery method. When you wish to make a complaint about a product, the product must be sent to our address: AndLight When returning the item, please specify what the complaint is about the item. Please note that we do not accept returned items unless they are directly shipped to our specified address and do not necessitate the receiver to incur any costs. Remember that the item must always be returned in proper packaging. We also recommend that you get a receipt with proof and amount of shipment so that you have documentation of your shipping costs. When you have sent an item based on a complaint, you will always receive an email when we have received the item. In the email, you will receive information about the further process of handling your complaint. Online Trust MarkAndLight is approved by the Danish e-commerce foundation to use the e-mark. The e-mark is a Danish labelling scheme for safe and responsible online shopping. The e-mark has been awarded to andlight.fi, as our website complies with both legal requirements and the Danish e-commerce foundation's special requirements for correct and ethical online behaviour. As a customer, the e-mark ensures:
Legal recourseYou can find more information about the e-mark on the e-Commerce Foundation website If you as a consumer want to complain about your purchase, please contact info@andlight.fi. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg via Klageportalen for Nævnenes Hus. To be able to complain, the product or service you want to complain about must have cost a minimum of DKK 1,110 and a maximum of DKK 100,000. It costs a fee to have the complaint processed. When you shop at an e-marked webshop, you can have your case processed free of charge - regardless of the amount. Read more here . The Danish E-Commerce Foundation regularly checks that e-marked websites meet the above requirements. Your securityCertified by TrustpilotAndLight is certified by Trustpilot, which gives you as a customer the maximum security for a safe service at AndLight. This applies to technical aspects such as encryption of payment data and use of personal data as well as commercial aspects such as ensuring your right of return, right of withdrawal, etc. Pay onlineWhen you pay by card, we will not debit your account until your order is shipped from us. You will receive a receipt/invoice for the payment when we ship your order. As an AndLight customer, you run no risk when using your credit card, as we use an SSL connection to ensure that no one else is "watching" when your card number or other data is transferred online. The credit card information is transmitted via AndLight to PBS on a secure and encrypted SSL connection. We do not and will never see your card details, as this part of the transaction is handled by a PBS certified payment processor. You are in a good legal position if you pay by card online, as you can get your money back if:
This is your right, and the issuer of your card (usually your bank) must give you a refund within 2 days of your dispute. If you have any questions about security at AndLight, please call us on tel. +45 44 44 62 44 or write to us at info@andlight.fi . Privacy policyWe only collect personal data in cases where it is relevant to us, and we will only collect personal data if it is relevant to your activity with AndLight. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only retain your personal data for as long as we are either under a legal obligation to do so or for as long as it is relevant for the purpose for which it was collected. If you wish to purchase and receive a product from us, we need to collect certain personal data in order to complete the transaction and to provide you with our service. We collect information such as name, email address, postal address, delivery address (if different from postal address), phone number and payment information. The data controller for the collection, processing and use of your personal data on andlight.fi is AndLight ApS, Nelson Mandelas Allé 16, 2450 Copenhagen SV. We collect your general contact information such as name and address in order to deliver the product you have purchased from us. We collect your email address in order to send you an order confirmation and delivery confirmation. When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the agreement entered into. AndLight will use your email address to send you a newsletter if you have given us your consent during a registration process or on our website. You can subscribe and unsubscribe to the newsletter at any time. All newsletters also contain an unsubscribe link. If the processing of personal data is based on your consent, you have the right to withdraw your consent at any time. If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website. Your data (except your email address if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your order. AndLight does not sell your personal data to any third party and does not transfer your personal data to third countries. If we need to deliver an order; your name, address, phone number and email address will be provided to our carrier for delivery of your order. If you choose to review our website, your name and email address will be transferred to the review site Trustpilot. We operate our webshop and payment system through DanDomain A/S, which acts as our data processor. All personal data that you provide on our website will be stored in DanDomain's data centers. We have entered into data processing agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data. In addition, you have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority. If you no longer want us to process your personal data or to restrict the processing of your personal data, you can also send us a request to our email address info@andlight.fi . A cookie is a term for the fact that a user's behavior on a network is registered by the user (on the user's hard drive). In this way, the user can be recognized on, for example, a website on the next visit. No personally identifiable information is stored in a cookie, but rather information about the user's behavior on a website - e.g. username for login on a website. A cookie is stored on the user's hard disk along with cached files. A cookie is a text file that is sent to your browser from a web server and stored on your computer's hard drive. You can set your browser to inform you when you receive a cookie or you can disable cookies altogether. The only thing these cookies are used for is to recognize your computer. Technically, cookies can be divided into two types. One type is called "Session cookies" - they keep track of what you put in your shopping cart as you navigate around the online store. "Session cookies disappear when you close your browser. The second type of cookie is called a "persistent cookie" - they are stored as a text file on your computer for about a month. A "persistent cookie" helps our server to recognize your computer the next time you log in to our website. andlight.fi uses cookies to optimize the website and its functionality and thus make your visit as easy as possible for you. You can delete cookies from your computer at any time. Here's how to do it in some of the most popular browsers: Google Chrome: Go to 'Settings' -> 'Privacy and security' -> 'Clear browsing data' -> Select 'Cookies and other website data' and click 'Clear data'. Mozilla Firefox: Select 'Options' -> 'Privacy & Security' -> 'Cookies and site data' -> 'Clear data'. Microsoft Edge: Go to 'Settings' -> 'Privacy, search and services' -> Under 'Clear browsing data' select 'Choose what to clear' -> Select 'Cookies and other website data' and click 'Clear now'. Safari (on Mac): Select 'Safari' -> 'Preferences' -> 'Privacy' -> 'Manage website data' and choose to remove cookies. Log statistics is used on AndLight and means that a statistics system collects information that can provide a statistical picture of how many visitors a website has had, where they come from and where on the website they leave, etc. AndLight uses log statistics for the purpose of optimizing the website and its functionalities. We register your personal data for the purpose of delivering the product to you. The personal data is registered with AndLight ApS and stored for five years, after which the data is deleted. When personal data is collected via our website, we ensure that it is always done with your explicit consent, so that you are informed of exactly what data is collected and why. We do not store customer data encrypted and we do not transmit customer data encrypted. Information submitted to AndLight is in no way passed on or sold to third parties and we do not register any sensitive personal information. As registered with AndLight ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights under the Personal Data Act, and inquiries in this regard should be directed to AndLight ApS via e-mail info@andlight.fi . The purpose of product reviews is to create transparency about the product and its quality. Your review should therefore focus on the product itself. If you have any comments about AndLight or need help with your order, please contact info@andlight.fi and we will be happy to help you. AndLight owns the rights to the product reviews and reserves the right to publish product reviews for e.g. advertising and marketing purposes. My AndLightWe love seeing beautiful products come to life on social media, which is why we may ask for permission to use your material on our channels. This applies primarily to AndLight's websites*, as well as other channels that include: email marketing, blog posts, Instagram shares and mentions, paid advertising on Instagram and Facebook, etc. By using the hashtag #MyAndLight on a post - hereinafter referred to as "material", AndLight will potentially ask for permission to use material, you give permission for the following: You grant AndLight Aps a Danish company with CVR 32562744, a non-exclusive, royalty-free license to use your material across national borders, as determined by AndLight with discretion and without obligation to you, for the purpose of using your material in their marketing and/or other activities. This also includes the right to reproduce, distribute, modify and edit your image for use on AndLight's website, email marketing, social media and other customer-related communication channels, in-store materials and other marketing purposes. Upon authorization, you will not necessarily be credited for use of materials. In addition, you authorize AndLight to use the material where you may be identified for marketing and/or advertising purposes. You also agree that you own and/or control the rights to the material you have posted and that you have obtained permission from the persons who may appear in the material. You agree that you are an individual (not a company), that you are at least 18 years of age or have parental consent, and that AndLight's use of your material does not violate any rights of any third party or other legal entity. You release AndLight from any obligation to pay you for the use of the images and declare that our use of your images does not infringe any third party rights or violate any laws. If you have any questions, please feel free to reach out to us at info@andlight.fi * AndLight.dk/.de/.se/.no/.fr/.nl/.pl/.com/.at/.fi/.co.uk/.es/.it/.be/.ch/.hr  4.7/5.0 stars +2400 reviews +10 000 high-end designs 365 days return rights Pricematch on all your products Official retailer of +100 designer brands No products found |