Return

We have made sure it is easy for you to return your goods. You can return for up to 365 days!

It is fast and simple to generate a return label via our GLS return portal.

If you do not want to buy a return label via AndLight's GLS return portal, you are also welcome to arrange the return yourself. 
 

ATTENTION: Please note that not all products can be returned via the GLS return portal
Therefore, please read our instructions and terms carefully 

Guide for easy return

  1. Check if your products are suitable for a GLS return label and read the terms
  2. Generate one or more labels online via our GLS return portal 
  3. Pack the return products safely in their packaging 
  4. Drop off package - either with printed GLS label or QR code on mobile 
  5. Await processing time and refund

Refund

The price for your return label will appear when you generate the return label.
This price will be deducted from your return amount. The price is per return label.

The amount will be refunded as soon as we have processed your return package. We will make such a refund using the same means of payment that you used for the original transaction.

Claim

If your received goods are defective or in other ways insufficient, please contact us as soon as possible at info@andlight.fi with photo documentation and order number.

You can read more about our claim process HERE.

Checklist and important information 

  • Please return your goods via the same shipping method as they were delivered to you.

If you have received your product on a pallet, please also return the items to AndLight on a pallet.

 
  • The products must be unused, in original packaging, and must be in original condition, as when they were delivered.

We cannot refund orders where the products have been installed or if the original packaging is missing. Do not write on the original packaging and return labels must be placed on top of the original shipping label.

  • Please note that the stated price is per return label.

We deduct the amount for each return label used for returning goods.
 

  • You must have received your order within 365 days.
     
  • The right to cancel does not incur on products purchased by companies or public institutions.
     
  • You can read our terms and conditions for return HERE.
     
  • NOTE: If you as a customer have not packaged correctly or in any other way have not acted in accordance with our terms, we can use the option to refund a smaller amount than the return amount.

Who can return via GLS return label?  

Unfortunately, GLS has some size restrictions for packages that can be handled in their parcel shops, which is why not all items can be returned via the GLS return portal.


 
Your return package must not exceed the following dimensions:  
 
  • Maximum 20 kg.
  • Max 300 cm =  1 x Length + 2 x Height + 2 x Width
 

Your price for a GLS return label:
25 EUR per return label

 


Buy one or more return labels here:

 

If you cannot return via GLS return label?

If your product is too large, too heavy, too fragile, or in another way unsuitable to be returned with a GLS return label, return freight must be arranged elsewhere.
This is up to you as a customer. 

Returnering kontaktformular
Step 1 
  • Fill out the return form to the left.  
  • Read our TERMS AND CONDITIONS, as the return must be in accordance with these.
  • Pack your returned items securely in the original packaging. Do not write on the original packaging and return labels must be placed on top of the original shipping label.
  • Include your order number in the return shipment. 
Step 2 
  • Buy a return label with private delivery.
  • The return address is:

    AndLight
    TC Logistics 
    Priorparken 853-855 
    2605 Brøndby, DK
     
  • Drop the package off at your local parcel shop. 
Step 3 
  • Await return, processing time, and refund.
  • This can take up to 14 days. 
If you have any further questions regarding returns, you can read more in our FAQ on returns.

We are constantly working to expand our services and we strive to be able to offer more return options as soon as possible. We are sorry that we cannot offer the sale of return labels for all return shipments at the moment. You are always welcome to contact us at info@andlight.fi, and we will assist you the best we can.